Our Identity

ONE STEP BEYOND EXCLUSIVITY

Cris Porto is a jewelry brand created by the jeweler Cristiane Porto, which bears her name and identity.

Inspired by art, nature and its essence, the jeweler carries in its DNA a spectrum of possibilities to create jewelry with a unique design, full of personality and expression.

The beauty of each piece is translated into exclusive jewelry made by hand with noble and impressive gems that bring a touch of delicacy and richness of details that make all the difference in each of his authorial creations.

With limited production and passion in all stages of the creation process, one of the brand's great differentials is translating stories of love, life and family into each jewel, with a personal and unique design.

For apotheotic moments, Joias Cris Porto.

THE JEWELER

From Uberlândia from Minas Gerais, Cris Porto graduated in Arts from the Federal University of Uberlândia and became a jeweler by chance.

Encouraged by a friend, she started working at a jewelry counter. It was immediate passion and the certainty that the jewel would be her form of expression for life. For six years he worked as a goldsmith and did internships in jewelry stores and ateliers until he opened his own.

Cris Porto started working in silver, but found himself in gold, a raw material that, in conjunction with precious stones, gives life to exuberant and bold pieces.

“My creative process takes many forms. Often, the stone inspires me, so it tells me what it wants to be and then I let myself go. When I imagine a piece, I go in search of the ideal stone. I like to listen to my heart, to get emotional with each creation. The jewelry store brought me and brings me great moments of emotion"

His creations won national and international awards, such as the International Pearl Design Contest, considered the Oscar of jewelry in Japan, and the Design Forum De Beers (largest diamond company in the world), in two editions (1992 and 1997).

Cris Porto is on De Beers' list of the 100 best jewelry designers in the Americas and has already exhibited at the Louvre Museum, in Paris, at the Mikimoto gallery, in Tokyo, and in three editions of the largest jewelry fair in the world, BaselWorld, at the Switzerland.

Cris Porto Space

In a bold and at the same time cozy space, located in an upscale neighborhood of São Paulo, the Joalheria Cris Porto space was planned with great care in every detail that makes up the environments, full of inspiration and beauty.

The idea of creating the space came from the jeweler's desire to receive clients and friends as if she were in the living room of her own home.

The entire design of the space was designed and planned by architect Deborah Pinheiro, childhood friend and fellow countrywoman of Cris Porto, who brought creative solutions to portray the jeweler's life story in a striking and authentic way.

The objects and works of art that make up the place were acquired by Cris Porto throughout his life, on his travels in Brazil and around the world. Unique pieces that the jeweler panned and bring pleasant memories to be relived.

Terms of use

Joalheria Cris Porto may modify or prevent access to this website, or its content, at any time, with or without notice.

The photos of the jewelry are property of Joalheria Cris Porto, and their reproduction without authorization is prohibited for any purpose.

Minors are not allowed to make purchases on this website.

Joalheria Cris Porto respects the uniqueness of each stone, and some pieces are handmade and handcrafted, so there may be slight differences between the photo and the jewelry purchased.

Certification of any stone can be carried out with a GIA gemologist, provided that it is requested in advance and paid all related costs.

We remind you that the photo “on the model” is for proportional purposes only and does not represent the color (white gold, yellow gold and rose gold) of the piece. Also remembering that each monitor/screen has its own color calibration, which may cause a difference in the shades of the colors of the gems, if compared to the physical piece.

Joalheria Cris Porto products are handcrafted and made according to demand, for this reason, there may be the impossibility of remaking the piece, the need for an extension of the delivery period and differences between the prices of each piece compared to the parts available at our physical points of sale.

The value expressed on the website is in reais (R$), in cash, debit or bank slip. And the measurements are all approximate, taken from the top view of the piece.

Gold with black rhodium undergoes a specific bath that, due to use, friction of the piece or various reasons, must eventually be redone.

In the case of natural wear and tear of the part due to use, this is not covered by the warranty.

In identifying the parts we use:

unit to unit
mm to millimeters
cm to centimeters
ct to stone carats (1ct equals 1/5 of a gram)
k for metal carats (our gold follows the European international standard for 18k gold content)

The values are subject to change according to the volatility of gold and the dollar.

Purchasing through the website implies full acceptance of the conditions and rules described in this regulation.

Omissions and eventual provisions not contained in this regulation will be resolved in agreement with Joalheria Cris Porto.

WARRANTY:

*1 year warranty on all parts.

The jewelry loses its warranty if it shows signs of service performed in another workshop and is not a service authorized by Joalheria Cris Porto.

The guarantee does not cover threads, leathers and fabrics, as they show natural wear and tear.

Damage caused by dropping, knocking, chemicals or misuse, also excludes the warranty claim.

The site respects the copyright of the photographs, articles and news reproduced on it, only reproducing its own or public content (images that are accessible to the public on the internet).

If there is any suspicion of copyright infringement or breach of privacy in the content reproduced on the website, we ask that you send us a detailed message, with name and contact telephone number, to contato@crisportojoias.com.br, so that we can respond directly to you. .

The eventual removal of content from the website should be understood as a demonstration of good faith and our intention to avoid further questions regarding this matter and, never, as an acknowledgment of any infringement of third party rights.

EXCHANGE AND RETURN POLICY:

Joalheria Cris Porto works with high quality products and always seeks to ensure the satisfaction of its customers.

To this end, this purpose is governed by our Exchange and Return Policy, which follows the terms of the Consumer Protection Code.

1. Exchange

2. Giving Up for Repentance

3. Technical or Manufacturing Defect

4. Malfunction

General considerations:

All occurrences involving exchange or return must be communicated through the email address contato@crisportojoias.com.br

Product returned without this prior notice, after the deadline, with the absence of items, accessories and/or invoice, will be resent to the customer by the company. The costs of reshipping will be borne by the customer.

If any of the following occurs, refuse to receive the product:

– Open or damaged packaging;

– Faulty product;

– Product not in accordance with the order;

– Lack of accessories.

1. EXCHANGE:

Requests for exchange of products made within the deadline of 7 (seven) days from the date of purchase of the products and provided that the conditions below are respected:

– Prior communication to the email address contato@crisportojoias.com.br;

– Presentation of the Invoice (even if you received the product as a gift);

– Product not in accordance with the order;

– The product must be sent in its original packaging (even if it has been opened), without traces of use and with all its accessories.

Joalheria Cris Porto reserves the right to charge the expenses related to product withdrawal and delivery of the product(s) to be exchanged at the customer's residence. If there is a difference in value to be complemented by the customer, the prices practiced in the virtual store must be respected.

2. WITHDRAWAL BY REPENTANCE:

If you purchase a product through the virtual store and give up your purchase, within up to 7 (seven) days from the date of receipt, you have the option to return the product to Joalheria Cris Porto, exchange it or receive a refund. in the total value of the product returned in accordance with the terms of article 49 of the CDC.

Requests for withdrawal due to regret communicated within the deadline of 7 (seven) days from the date of receipt of the product(s), will be accepted provided that the conditions below are respected:

– Prior communication to the email address contato@crisportojoias.com.br;

– Presentation of the Invoice (even if you received the product as a gift);

– Product not in accordance with the order;

– The product must be sent in its original packaging (even if it has been opened), without traces of use and with all its accessories.

Important: If there are signs of use of the product, improper handling or, if the product is not intact and complete with its original packaging, the return for regret cannot be accepted.

Refund of value: If you cancel the purchase, the refund of the value of the product will be carried out by reversing the credit card to be effected within 10 (ten) business days from the date of receipt of the product(s) in our Central Warehouse .

3. MANUFACTURING DEFECT:

If you purchase a product from Joalheria Cris Porto through the virtual store and it has a manufacturing defect, the product will be replaced by another one equal to the one described in your invoice or a similar one, if it is not available in stock, under the terms of the article 18 of the CDC.

If the product is not available in stock for replacement, but there is a forecast of replacement, the period for exchange may reach 180 days.

To request the replacement of the product you must, within the legal period, contact the email address contato@crisportojoias.com.br with the following documents in hand:

– CPF Registered on the site;

– Invoice (even if you received the product as a gift);

– The product must be sent in its original packaging (even if it has been opened), without traces of use and with all its accessories.

In the event of a manufacturing defect or need for adjustment, at the time the part is delivered to us, it will undergo an evaluation and will be forwarded to the appropriate repairs.

If there is a cost not covered by the company's warranty, the customer will be informed before sending the adjustment for approval.

If no problem is identified or if one of the conditions described in the previous topic has not been complied with, the replacement will not be carried out and the product will be sent back to the customer, who will be responsible for the shipping costs.

4. FAILURE:

If you receive a product that is damaged or has the packaging broken, refuse the product at the time of delivery or request an exchange or return within 24 hours of receiving the product.

If the product is not available in stock for replacement, but there is a forecast of replacement, the period for exchange for damage may reach 90 days. The product will be replaced by another one equal to the one described in your invoice or by a similar one, if it is not available in stock, according to the terms of article 18 of the CDC.

Privacy Policy

Joalheria Cris Porto is committed to transparency, privacy and security of its customers' and visitors' data throughout the entire process of interaction with our website. To understand what information we collect and how we use, store or delete it, below is our Privacy Policy.

According to the definition brought by the General Data Protection Law “LGPD” (Federal Law nº 13.709.2018), we will be the controller of your information, being therefore responsible for defining what happens with this data and for protecting it.

Customer registration data are not disclosed to third parties, except when necessary for the delivery process, for billing or participation in promotions requested by customers. Your personal data is a fundamental part for the order to arrive safely at your home, according to the stipulated delivery time.

Summary:

Data processing agent: Joalheria Cris Porto

role of Joalheria Cris Porto in data processing: Predominantly controlling

Type of personal information collected: Joalheria Cris Porto collects the information that the Customer provides when registering and creating an account in “My Account”, on our website, and/or when making a purchase or exchange products in physical stores.

For what purpose do we use your personal data?

To deliver the purchased products or services;

To keep you informed of the status of your order;

To coordinate with partners the delivery or provision of services;

To carry out exchanges;

To send communications about services and provide a better customer experience, making Joalheria Cris Porto even more relevant in your daily life.

Your rights

The General Data Protection Law (LGPD) gives the Customer the right to request from Joalheria Cris Porto, at any time, upon formal request, information regarding the data processed.

The Privacy Policy applies to all Joalheria Cris Porto customers, including the website and physical stores, who somehow have personal data processed by us.

Joalheria Cris Porto collects and stores the following types of information:

Information you provide us: Joalheria Cris Porto collects information from the Customer in several ways: when you provide your CPF for issuance of the invoice; exchange some product; purchase one of the services offered by the website or physical stores; create an account and provide data in “My Account”; place an order on our website; withdraw a product that you bought on the website or in physical stores; when you interact with the Customer Service; when you participate in surveys or marketing promotions, etc. Among the information that may be requested are: full name, email, CPF, date of birth, gender, address, telephone numbers and credit card number.

Information collected automatically by Joalheria Cris Porto: we collect and store certain information whenever the Customer interacts with us. For example, we use cookies and obtain information when your browser accesses our website; when you click on advertisements, partner emails and other content provided by us.

Information collected from other sources:

credit agencies or bodies (eg credit reports/checks);
data providers (for example, demographic data related to online advertisements and Customer's interests).

Other information that may be collected:

Social login information, if you register through an account on a social network, such as Facebook and Google, and authorize this collection;
Information about you that has been made public by you or is publicly available;
Information we collect from third parties, for example, complements of your registration data (name, affiliation, date of birth, CPF, telephone number, address, among others), score generated by credit agencies, if you are part of any list of Politically Exposed Person (PEP) or an alert list (such as OFAC, UNSC and other international lists), among others.
Information we receive from partners for delivery of products purchased on Joalheria Cris Porto's partner platforms, such as, for example, redemption of products in loyalty programs or any other platform on which Joalheria Cris Porto can offer its catalog of products and services.
Information provided by you voluntarily, such as through communications with Joalheria Cris Porto on social networks or in product reviews and reviews.
Copies of documents sent by you such as proof of residence, bank details or copy of an identity document, generally used to prove your registration or validation of your identity.

Data is needed to:

deliver the purchased products or the contracted service;
optimize your interaction with us;
ensure the security of the website, its application and the data it processes;
inform the Customer about the offers and publicize our services;
comply with legal obligations;
administrative and management purposes.

Providing the data allows:

deliver the purchased products or services;
carry out the process of exchanging or returning products, within the period established by the CDC (Consumer Defense Code);
send you order status updates and service communications;
coordinate with partners the delivery or availability of services;
provide services tailored to the Customer's needs;
improve customers' shopping experience at Joalheria Cris Porto;
perform market analysis and research;
keep the Customer informed about the products and services we offer;
run targeted online advertising;
prevent, detect and investigate activities that are in violation of our Code of Conduct or that are prohibited or illegal; improve our website, products and services.
Joalheria Cris Porto uses legal bases, which may vary according to the purpose of collection, to process customer personal data. The storage period may change depending on the legal basis applicable to each situation and the purpose.

Marketing services

Marketing services are offered through free communications about offers, services and products addressed to the Customer, related to their profile on the website and purchases made. This service can cover emails, SMS and WhatsApp. It is worth mentioning that the Customer can cancel the service at any time by sending an email to contato@crisportojoias.com.br

The information collected will only be shared when necessary:

for the adequate provision of the services object of its activities with partner companies;
protection in the event of conflict;
upon judicial decision or request from a competent authority;
with companies that provide technological and operational infrastructure, such as payment intermediary companies and information storage service providers.

As the internet is a global environment, certain services offered by Joalheria Cris Porto may require the transfer of your data to other countries.

In these cases, the data is processed in accordance with the LGPD (General Data Protection Law) and other protection legislation. We take security measures in accordance with our policies and adopt standard clauses in contracts with suppliers and service providers.

By browsing our website, shopping at our physical stores and/or communicating with us, you consent to the treatment of your information, including the international transfer of data, when necessary. We take steps to ensure that any information collected is handled securely, in accordance with data protection standards and in accordance with this Privacy Policy.

Your personal data will be kept for the entire period that you are an active customer and, after that period, we store Customer information in accordance with the statute of limitations of Brazilian law.

From the beginning of the term of the LGPD, the holder of the personal data will have the right to obtain from Joalheria Cris Porto, at any time, upon formal request, information regarding their data.

Joalheria Cris Porto will have 15 days to respond to requests from holders. Requests will be analyzed as provided for in current legislation and, for legal reasons, some requests may not be met.

Data subjects, according to the text of the LGPD, can exercise their rights through:

I – confirmation of the existence of treatment;

II – access to data;

III – correction of incomplete, inaccurate or outdated data;

IV – anonymization, blocking or elimination of unnecessary, excessive or treated data in violation of the provisions of this Law;

V – data portability to another service or product provider, upon express request, in accordance with the regulation of the national authority, observing commercial and industrial secrets;

VI – deletion of personal data processed with the consent of the holder;

VII – information on public and private entities with which the controller made shared use of data;

VIII – information on the possibility of not providing consent and on the consequences of denial;

IX – revocation of consent.

You can exercise your rights to verify your registered data by accessing the “My Account” section, available on the website WWW.CRISPORTOJOIAS.COM.BR. In addition, you can contact us by email. contato@crisportojoias.com.br

To change your preferences regarding notifications (including marketing communications) at any time, you can access “My Account”. If you do not wish to receive marketing communications from us, you can also unsubscribe by clicking on the link sent along with the marketing email.

The products sold by Joalheria Cris Porto must be purchased by adults. If you are under the age of 18, you will need to make the purchase together with a parent or guardian.

Cookies are small data files that are placed on your computer or other devices (such as 'smartphones' or 'tablets') as you browse the website.

We use cookies, pixels and other technologies (collectively, “cookies”) to recognize your browser or device, learn more about your interests, provide essential features and services, and also to:

track your preferences to only send you ads that interest you. You can set your preferences through your account;
track the items stored in your shopping cart;
conducting research and diagnostics to improve content, products and services;
prevent fraudulent activities;
improve security.

If you block or reject our cookies, you will not be able to add items to your shopping cart, proceed to check out or use our products and services that require login.

Click on 'Help' in your browser settings to find out how to stop you from accepting cookies and to be notified when you receive new ones; to see when they expire and to deactivate them.

Joalheria Cris Porto uses the best security protocols to preserve the privacy of Customer data, but also recommends individual protection measures.

To maintain the security and protection of your personal data provided during registration or purchases, under no circumstances should your login and password be shared with third parties. In addition, when accessing your account through "My Account", especially on public computers, make sure that you have logged out of your account to prevent unauthorized persons from accessing and using the information without your knowledge.

We do not ask for personal data by phone, WhatsApp, SMS or email. Under no circumstances should they be provided, as it may be an attempt to misuse them.

For more information, you can contact us by email. contato@crisportojoias.com.br.

If any changes are made to our Privacy Policy, you will receive an email.

The data protection officer is the person in charge chosen by Joalheria Cris Porto to act as a communication channel between the controller, data subjects and the National Data Protection Authority (ANPD), when it is formalized. Any questions can be sent to the email contato@crisportojoias.com.br.

Last Updated: November 03, 2021

Whenever you have any questions about this Privacy Policy, even after reading it, or need to interact with us on matters involving your personal data, you can do so:

Through our service channels available at WWW.CRISPORTOJOIAS.COM.BR; or by email contato@crisportojoias.com.br

We recommend that you check the updated version of this Privacy Policy whenever you browse our online store.

ANEL CABOCHON AMETISTA

ANEL MOON SHAKE

ANEL BEJART

ANEL BLUE VELVET

ANEL BOLENA

ANEL CAUSEWAY

ANEL CLEARING

ANEL CLEOPATRA

ANEL CONSTELAÇÃO

ANEL DIAMANTE CUSHION

Necklace at the Bottom of the Sea

Ocean Bracelet

Callas Ring

Aqua Ring

BRINCO MAMUTE ARABESCO

BRINCO AURORA

BRINCO APOLLO

BRINCO CANDY

BRINCO CARRÉ

BRINCO DE PRINCESA

BRINCO DI

BRINCO FLASHERE

BRINCO FRIDA

BRINCO GATE

COLAR CHOKER VELVET

COLAR BERLOQUE RUBELITA

COLAR ASA DIVINA

COLAR CANDY

COLAR CHOKER TRIPLE

COLAR DOLCE

COLAR DRAGON ARABESCO AVENTURINA OVAL

COLAR L’ AMOUR (23ct)*

COLAR LUGANO

COLAR SÈVE

White Bejart Earring

Love bracelet

Zodiac bracelet

Zodiac necklace

Ivy necklace

Opal Gia Earring

Earring Mammoth Drop Green

Frida Earring

Ciranda Earring

Colar Nice Candy

Boucle d'oreille Candy

Cleopatra Ring

Nice Candy Bracelet

L'amour necklace

Lempicka earring

Earring Flachere

Sissi ring

Queen Ring

Monaco ring

Flachère Set

Princess’ Earring

Sève Set

Sève earring

Aurora earring

Carvin ring

Aphrodite Ring

Cosmos Ring

Hera Ring

Vulcan Ring

Apollo Earring

Venus Earring

Gaia Muguet Brooch

Cosmos Earring

Muguet Brooch

PULSEIRA CANDY

PULSEIRA SIGNO DE ESCORPIÃO

PULSEIRA SIGNO DE CAPRICÓRNIO

PULSEIRA SIGNO DE VIRGEM

PULSEIRA SIGNO DE LIBRA

PULSEIRA SIGNO DE TOURO

PULSEIRA SIGNO DE GÊMEOS

PULSEIRA SIGNO LEÃO

PULSEIRA SIGNO CÂNCER

PULSEIRA SIGNO ÁRIES

Our Identity

For apotheotic moments, Joias Cris Porto.